Only supported devices (see below) may download the app or have it pre-installed.
- Alcatel One Touch Fierce XL (OT-5054N),
- HTC Desire 626s,
- Kyocera Hydro ELITE (C6740 & C6740N),
- LG Leon 4G LTE (MS345),
- LG G Stylo (MS631),
- LG K7,
- Samsung Galaxy Core Prime (SM-G360T1),
- Samsung Galaxy Grand Prime (SM-G530T1),
- ZTE Avid PLUS,
- ZTE Obsidian (Z820).
How to apply a “Mobile Device Unlock”
First you need to Order the MetroPCS Unlock App service. Once you receive confirmation that the phone is unlocked, follow these steps:
1 – Make sure you have an active data connection via 3G/4G/LTE or Wi-Fi.
2 – From the Application list, tap Device Unlock. (Note: The application may be located in the MetroPCS folder.)
3 – Tap Continue.
4 – Choose the Permanent Unlock type:
If successful, restart the device to apply the settings
Note: If you do not restart the device, you will have a persistent alert in the notification tray.
Troubleshooting “Mobile Device Unlock” app
- Check that you have an active data connection.
- Clear the application cache.
- Check that the device memory is properly managed.
- Restart the device and try again.
|Error Message||Information / Troubleshooting|
|Device not recognized by your service provider. Please call customer care.||
|Data corrupted during transfer. Please try again.Error during data transfer. Please try again.||
|Server not responding. Please try again later.||
|Failure in processing the request. Please reboot device and try again.||
|No internet connection available. Please try again when internet connection is available.||
|Unable to connect to the server at this time. Please try back again later.||
|Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.||
|Unlock Failed : System maintenance error, try again later.||
|Failure in applying the unlock settings. Please try again.||
1 – Make sure you use the original Stock ROM (no custom Firmware like CyanogenMod, or Unbranded ROM)
2 – Make sure you’re using the latest version of Firmware for your Cell Phone.
3 – Finally (after upgrade) perform a Hard Reset on your Cell Phone.
4 – Turn off 3G/LTE and force the use of a local WiFi Hotspot.
5 – Make sure you use home Wifi (and not a public/company WiFi since they might limit somehow your internet usage)