Device Unlock is an Android app that allows you to request and apply a mobile device unlock directly from the device. This allows you to automatically apply Mobile Device Unlock to the device without using a manual code. When your phone is locked with “Mobile Device Unlock” it’s totally useless to order an unlock code.
Only supported devices (see below) may download the app or have it pre-installed.
- Alcatel One Touch Fierce XL (OT-5054N),
- HTC Desire 626s,
- Kyocera Hydro ELITE (C6740 & C6740N),
- LG Leon 4G LTE (MS345),
- LG G Stylo (MS631),
- LG K7,
- Samsung Galaxy Core Prime (SM-G360T1),
- Samsung Galaxy Grand Prime (SM-G530T1),
- ZTE Avid PLUS,
- ZTE Obsidian (Z820).
How to apply a “Mobile Device Unlock”
First you need to Order the MetroPCS Unlock App service. Once you receive confirmation that the phone is unlocked, follow these steps:
1 – Make sure you have an active data connection via 3G/4G/LTE or Wi-Fi.
2 – From the Application list, tap Device Unlock. (Note: The application may be located in the MetroPCS folder.)
3 – Tap Continue.
4 – Choose the Permanent Unlock type:
If successful, restart the device to apply the settings
Note: If you do not restart the device, you will have a persistent alert in the notification tray.
Troubleshooting “Mobile Device Unlock” app
- Check that you have an active data connection.
- Clear the application cache.
- Check that the device memory is properly managed.
- Restart the device and try again.
|Error Message||Information / Troubleshooting|
|Device not recognized by your service provider. Please call customer care.||
|Data corrupted during transfer. Please try again.Error during data transfer. Please try again.||
|Server not responding. Please try again later.||
|Failure in processing the request. Please reboot device and try again.||
|No internet connection available. Please try again when internet connection is available.||
|Unable to connect to the server at this time. Please try back again later.||
|Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.||
|Unlock Failed : System maintenance error, try again later.||
|Failure in applying the unlock settings. Please try again.||
1 – Make sure you use the original Stock ROM (no custom Firmware like CyanogenMod, or Unbranded ROM)
2 – Make sure you’re using the latest version of Firmware for your Cell Phone.
3 – Finally (after upgrade) perform a Hard Reset on your Cell Phone.
4 – Turn off 3G/LTE and force the use of a local WiFi Hotspot.
5 – Make sure you use home Wifi (and not a public/company WiFi since they might limit somehow your internet usage)